Service Content:
The product provides lifetime maintenance and tracking services.
During the product warranty period, the customer will be provided with regular maintenance and technical support for free of charge.
After the product is installed, technicians will be arranged to provide on-site guidance to explain the product use and maintenance knowledge.
pre-sale service:
According to the customer's needs and actual conditions, the company provides the program design free of charge, and the program is modified and improved until the customer is satisfied.
Free measurement of the site for customers.
Always accept customer inquiries and answer customer questions.
Invite customers to inspect the production base and sample projects.
In-sale service:
The quality of the products and the delivery period are guaranteed in strict accordance with the contract requirements.
Production and installation of products according to engineering requirements.
During the production process, customers are welcome to check the production status at the production base.
Actively communicate and negotiate with customers on actual problems encountered during production and installation.
After sales service:
Receive the product repair information, the first time to arrive in time to ensure that the customer's normal production work is not affected.
If you have any questions about the service process, please call the 24-hour service hotline: 18136656335
 pre-sale service
The technical and sales department of the service center solemnly promises to provide users with sufficient and useful information services for users before the sale, including: related technical consulting services; product quality and price comparison consulting services; and entrusted by Party A or Party A The third party coordinates the construction design work. Accept customer supervision throughout the process.
design
Customer consultation: answer customer consultation
Negotiation plan: coordinate with the technical staff of Party A, and plan
Design confirmation: perfect plan, confirm drawing
Project budget: list and budget by design drawing
Signing a contract: signing a construction and safety construction contract
Sale service
Construction site:
1. The engineering department appointed a construction quality security officer as the representative of the company's construction site.
2. Responsible for construction quality supervision and contact with customers, and issue construction notice
3. The company uniformly deploys the tracking service for the construction workers of all types of workers.
Material distribution: According to the material list, unified distribution, customer item-by-item acceptance
Main construction: enclosure construction project; indoor and outdoor positioning installation; refrigerant pipe system; duct system; condensate pipe system; electrical control system;
Concealed project acceptance: delivery of all customer equipment, and commissioning again
After sales service
service
Respond within 8 hours after receiving the user's repair call, and troubleshoot within 24 hours without replacing the accessories.
Maintenance
Sign a maintenance contract after the warranty period expires
After sales service
1. Personal phone access after each maintenance work
2. Check the operation status of the equipment at any time according to the user's requirements.
3. Telephone or on-site answering device operation method
Hengbiao "Service Center" established a maintenance service network. With fast and excellent service quality, users can get satisfactory service. In order to further expand the market and establish a better brand image in the market, so that users can use the company's products more confidently, our company makes the following commitments to the users who support and use the company's products.：
1. After the equipment arrives at the scene, the technicians of the company accompany the owner to carry out on-site inspection of the unit and answer the relevant technical matters to the customer.
2. After the equipment is installed, the technicians of the company will carry out equipment debugging, record the relevant data of equipment commissioning, and conduct operation training for the operators.
Third, the company sells the installed products, starting from the end of the project, the system warranty for one year.
4. During the warranty period, if the equipment fails, the company will repair the phone on the same day after receiving the repair call.
Lifetime maintenance is carried out on the products sold and installed by the company.
Fourth, the company's technical personnel conduct an annual inspection of the air-conditioning system (free during the warranty period, and charge the relevant fees after the warranty period).
5. The company has a large number of spare parts for users to use when repairing.
6. For the repair parts of the products, the company will provide the customers with preferential prices.
Here, all employees of the company thank the users for their support and trust in the products sold and installed by the company. We will dedicate to the majority of users with the best products and technologies, and return to the society with quality service and first-class technology. At the same time, we warmly welcome users to give us valuable suggestions and guidance, we will continue to improve in the work, better serve the majority of users.